Privacy Policy

1. Scope

This Privacy Policy applies to the HBN Studio website and to all Shopify apps and related services that HBN Studio makes available, including apps released after the effective date of this policy. We refer to them together as the “Services.”

A particular Service may present a supplemental privacy notice when its features, permissions, or legal requirements call for more specific information. A supplemental notice forms part of this policy and controls only where it expressly differs for that Service.

Shopify separately processes information under its own privacy terms. Merchants are also responsible for their own privacy practices and for the information they direct an app to process.

2. Information we may process

The information involved depends on which Service you use, the features you enable, and the Shopify permissions you approve. We may process the following categories where they are necessary:

• Merchant and store information, such as shop domain, store identifiers, business details, locale, time zone, and information about authorized users.
• App configuration and content, including rules, settings, preferences, schedules, text, and other content you submit through an app.
• Shopify resource data, such as product, variant, collection, inventory, order, customer, discount, theme, market, or storefront data, but only when an app’s stated functionality requires it and Shopify grants the relevant access.
• Subscription information, such as plan status, trial status, and Shopify billing references. Shopify handles payment transactions; we do not receive full payment-card details.
• Technical and usage information, such as IP address, browser and device type, timestamps, app events, diagnostic logs, error reports, and security signals.
• Communications, including the content and associated details of support requests or other messages you choose to send us.

Some Services do not need every category above. We seek to limit access and processing to what is reasonably necessary for the relevant Service.

3. How we receive information

We may receive information:

• directly from merchants or other users;
• from Shopify through approved APIs, webhooks, and app surfaces;
• automatically when a Service is used or an error occurs; and
• from service providers acting on our behalf.

4. How we use information

We use information as reasonably necessary to:

• provide, configure, maintain, and improve the Services;
• authenticate installations and keep app connections working;
• apply merchant-selected settings and perform requested functions;
• administer subscriptions and confirm billing status through Shopify;
• respond to support requests and communicate service-related notices;
• monitor reliability, diagnose errors, and protect against abuse;
• comply with legal obligations and enforce our agreements; and
• analyze website use when a visitor has consented to analytics cookies.

Where applicable law requires a legal basis, we rely on performance of a contract, our legitimate interests in operating and securing the Services, compliance with legal obligations, or consent. You may withdraw consent at any time without affecting earlier processing.

5. When we share information

We may share information only as needed with:

• Shopify, to provide app functionality, billing, installation management, and platform-required privacy workflows;
• Service providers, such as hosting, database, monitoring, security, analytics, and support infrastructure providers that process information for us under appropriate terms;
• Authorities or affected parties, when reasonably necessary to comply with law, protect rights and safety, investigate abuse, or establish and defend legal claims; and
• A successor organization, in connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to appropriate safeguards.

We do not sell personal information. We do not use personal information obtained through Shopify apps for cross-context behavioral advertising.

6. Retention and deletion

We retain information only for as long as reasonably needed to provide the relevant Service, maintain security and business records, resolve disputes, or meet legal obligations. Retention periods vary according to the type of information and why it is processed.

When an app is uninstalled, we delete or anonymize associated merchant data that is no longer needed within a reasonable period, subject to legal requirements, fraud-prevention needs, dispute resolution, and limited backup cycles. We also respond to Shopify’s mandatory privacy webhooks and valid deletion requests as required.

7. Cookies and website analytics

Our website uses local browser storage to remember your cookie choice. This preference is necessary to avoid asking you on every visit.

With your permission, we load Google Analytics to understand aggregated website activity, such as pages viewed, general device and browser information, approximate location derived from network information, and visit timing. Google Analytics may set identifiers such as _ga cookies. We configure advertising-related consent as denied and disable Google Signals for this website.

Analytics does not load before you accept it. You can reject it or change your choice at any time using “Cookie settings” in the footer. Rejecting analytics does not affect the website’s core functionality. Google processes analytics data under its ownprivacy policyand terms.

8. International processing

HBN Studio, Shopify, and our service providers may process information in countries other than the country where you are located. Where required, we use recognized safeguards for international transfers and require service providers to protect information in accordance with applicable law.

9. Security

We use reasonable administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection, and to withdraw consent or appeal a privacy decision. These rights can be subject to legal exceptions.

If your request concerns information a merchant controls, contact that merchant first. Shopify may route relevant platform privacy requests to us. For a request concerning HBN Studio directly, use the support channel shown on the applicable app’s Shopify App Store listing. If you are unsure which app is involved, use ourShopify Partner profileto locate it. We may need to verify your identity and authority.

11. Children

The Services are intended for businesses and are not directed to children. We do not knowingly collect personal information directly from children through this website.

12. Changes to this policy

We may update this policy as our Services, practices, or legal obligations change. We will post the revised version here and update the effective date. When appropriate, we may provide additional notice through the relevant Service or Shopify.

13. Contact

For privacy questions or requests, contact HBN Studio through the support channel on the applicable app’s Shopify App Store listing. Links to our current apps are available from theHBN Studio Shopify Partner profile.